| Issue ID | 1432068 |
| Internal NHTSA # | 11054431 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C350 |
| Model Year | 2011 |
| File date | 01/10/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | We have the recall and i am sorry i do not have the number where the wiring harness to the tail lamps could melt catching fire causing the rear lamp to go out. Mine has done so. My wife drives 35 miles 1 way to work each day and because it was at night when this happened i had to go out on i-64 which is a 70mph interstate highway and do a temp fix so see could get home. I have contacted the dealer which at time parts were not availed and the dealer was to contact me when they re availed, which the young lady even when they sent out the contact but did not bother to tell the rest. It had been so long we had forgotten about the recall and it wasn't till we received the notice about the takata inflator recall were we informed that the tail lamps are on recall. Not happy about the inflator recall and that the manufacture has tried nothing to make us confidant about this we feel very unsafe. Back to the tail lamps we did miss an appointment but did call back to get another one. When the dealer stated that they had no appointment on this and could not help me with alternate transportation i could not leave the vehicle at that time. I called the dealer(tysinger mercedes)and the offered no solution and was given mercedes corporate number spoke with the customer rep explained the situation and was referred to the managers who have not reached out to me and now i am in the same situation as started. Is there any thing you can do to help me get tis matter fixed? |
| Vehicle Mileage at Failure | 82000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | NEWPORT NEWS, VA |
| VIN pattern | WDDGF5GB9BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | Y |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |